DialResults Lowers Costs on Multi Site Call Centers through use of IP Technology
By Richard Logan
DialResults' new Internet Protocol (IP) predictive dialer technology allows contact centers to implement multi-site contact center environments very cost effectively. In fact it may be time for many traditional call centers to replace their legacy ACD environments IP based multi site contact centers have many compelling advantages. For example, they can provide intelligent skill based routing across the centers entire network to move the customer instantly to the best pool of agents with skill sets to handle the customer's needs immediately. This reduces costs of the call center by maximizing the use of CSR's time with a reduced labor pool. It also enables consolidated reporting and management as if the distributed call center was in one location. Finally IP technology allows call centers to minimize costs by eliminating costly technological boundaries of a traditional CTI applications and reducing phone charges.
DialResults' technology is a total IP based PBX / predictive dialer-based system for today's and tomorrow's new multi site contact center environment. DialResults' distributed call center architecture offers many advantages over the traditional PBX/ACD's and older predictive dialer technology because DialResults' centralized IP-based predictive dialer system is extremely scalable, easy to use and has more functionality at a lower cost. This gives owners a higher ROI, than the traditional call center equipment.
VoIP multi-media contact centers
Not to many years ago traditional telephone voice calls were the norm for call centers for both inbound and outbound calls. It was the only way to contact, or to be contacted by the consumer. In today's marketplace consumers and business are using many different technologies to conduct business, including email, web collaboration, voice calls, fax, etc. Contact centers which are not equipped to handle these new types of customer service will go by the wayside. Years ago DialResults realized that as a technology company it would have to develop technology to handle the different types of media cost effectively. Thus DialResults, with its roots in telemarketing, set out to develop new technology to handle the variety of multi media communications that contact centers would need in the future. Today, DialResults has a VoIP multi media contact center solution which prioritizes customer needs today and in the future. DialResults' IP technology defines customer contact centers no matter what type of media is used, e-mail, fax, blending, and web applications, chat, remote agents and sites and the traditional phone call.
DialResults is ready with call center solutions today. Do not allow your contact center to become stale and not meet the needs of the customers of the future. Make sure you can move across multi media boundaries. Those who do not prepare will end up with lower customer satisfaction, service and revenues. No matter what type of contact center you have, DialResults has a solution. For more information go to
http://www.dialresults.com or call Richard Logan at 1-888-839-3613 ext.4581
Benefits of Using DialResults Remote Agents
1. Lower operating costs.
Agents working on a DialResults IP enabled predictive dialer solution from home means a
A much smaller contact center facility is required – for major cost savings to a contact center's business solution.
Lower telecommunications Cost
2. Routing calls over the DialResults IP network
will dramatically reduce a contact centers costs for both inbound and outbound calls
Seamless service.
3. An agent's physical location is transparent to everyone: agents, callers, and called 3rd parties. DialResults also allows the contact center to maintain high-quality service, when one
contact center location is closed or reaches its call handling capacity, calls can be
automatically routed to another location.
Easy administration.
4. Separate sites can be difficult to administer centrally with one management team. DialResults contact center solution IP predictive dialer allows ease of use and administration.
.
About the Author
Richard Logan has over 15 years in the call center industry both in the 8th largest call center in the USA to selling contact center technology
